Return Policy

By placing an order with Awards Canada, a division of J.B.’s Trophy & Award Mfg. Inc (hereinafter referred to as "Awards Canada"), you agree to the following terms:

1 - Cancellations

A request to cancel should be done by email to prevent the job from moving forward in the production process. Cancelled orders require compensation for incurred costs and related obligations including but not limited to art, setup, materials and labour charges at the time of cancellation. Due to our manufacturing procedures, you may cancel an order prior to the final signed proof of artwork without incurring additional fees. All requests for cancellations AFTER signing of proof are subject to a minimum cancellation fee of 15% and whatever materials and labour have been put into the project. Notice of cancellation will not be accepted until acknowledged by Awards Canada. If you have not received an acknowledgement, the order has not been cancelled.

2 - Claims

Claims for defects, damages, or shortages must be made by the client in writing no later than 5 business days after delivery. If no such claim has been made, Awards Canada and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Awards Canada has fully satisfied all terms, conditions and specifications.

3 - Disputes & Venue

For legal purposes, the venue for any dispute shall be Winnipeg, Manitoba, Canada.

4 - All Sales Are Final

Since each job is custom created for its owner, we will not reuse or resell a custom design to other clients without specific approval of the original client. All sales are final.  

5 - Changes

Awards Canada may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise. This policy was last revised on January 21, 2016.